Shipping & Delivery Policy
Last Updated: September 2026
At NYYRA Premium Gifts, we aim to make your gifting experience smooth from the moment you place your order until it reaches your doorstep. Every order is carefully processed, packed and dispatched with attention to quality and presentation.
1. Order Processing
Orders are generally processed within 2–4 business days after successful payment.
For personalized products, additional processing time may be required because the product needs to be customized according to your selected name, photo, logo, message or design.
Orders containing multiple products may be dispatched together or in separate packages depending on product availability.
2. Delivery Timeline
Once your order has been dispatched, the estimated delivery time is:
| Location | Estimated Delivery |
|---|---|
| Chennai | 2–4 business days |
| Tamil Nadu | 3–6 business days |
| Other parts of India | 4–8 business days |
| Remote / Extended Areas | 6–12 business days |
Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays and other circumstances beyond our control.
3. Shipping Charges
Shipping charges will be calculated and displayed during checkout based on:
- Delivery location
- Order weight
- Product dimensions
- Shipping method
- Order value
Any applicable shipping charges will be clearly shown before payment is completed.
4. Personalized Products
Personalized products are made specifically according to the customer’s requirements.
Before placing an order, please carefully check:
- Name spelling
- Date
- Message
- Logo
- Photo
- Design details
Once customization has started, changes may not be possible.
Personalized products may require additional processing time.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through the contact details provided during checkout.
You can use the tracking information to follow the progress of your shipment.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts.
Please ensure that:
- Your delivery address is correct.
- Someone is available to receive the package.
- Your phone number is reachable.
- Any delivery instructions are accurate.
If an order is returned because of an incorrect address, unavailable recipient or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
7. Damaged Package
We carefully pack our products before dispatch.
If your package arrives visibly damaged, please:
- Take photographs of the outer package.
- Take photographs/videos while opening the package.
- Keep the original packaging.
- Contact NYYRA customer support as soon as possible.
This information may be required to investigate the issue with the courier partner.
8. Missing or Incorrect Products
If you receive a product that is missing, incorrect or different from your order, please contact us within 48 hours of delivery with:
- Order number
- Product details
- Photographs/videos of the package and product
We will review the issue and provide an appropriate resolution.
9. Delivery Delays
Occasionally, deliveries may be delayed because of:
- Severe weather
- Public holidays
- Courier disruptions
- Transportation issues
- Remote delivery locations
- Incorrect or incomplete address information
- Unforeseen operational circumstances
NYYRA will make reasonable efforts to assist with delayed shipments, but cannot guarantee delivery on a specific date unless explicitly stated at the time of purchase.
10. Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Once an order has been dispatched, changing the delivery address may not be possible.
11. International Shipping
Currently, shipping availability should be confirmed with NYYRA before placing an international order.
Any applicable international shipping charges, customs duties, taxes or import fees may be the responsibility of the customer.
12. Contact Us
For questions regarding shipping or delivery, please contact our customer support team.
NYYRA Premium Gifts
📧 Email: nyyra1177@gmail.com
📞 Phone:
+91 9585531177
📍 Address: Muthu Ameena Complex, VS Salai, Kilakarai – 623517
Need Help With Your Order?
Contact NYYRA Premium Gifts and we’ll be happy to assist you.